Return Policy

It is Becker's Jewelers goal to provide our customers with the best possible service. We have designed the following policies for the convenience of our customers. If at any time special arrangements need to be made to assist you in your purchase, please let us know. We will do our very best to accommodate you with your needs.

Returning Your Purchase

Becker’s Jewelers will make a full refund for merchandise returned to our store within 30 days from the date of purchase. A small refinishing charge will be deducted from the original purchase price. 

Return Conditions

Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return within 30 days of purchase. Personalized or custom pieces are not eligible for returns.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. For items returned after 30 days from the date of purchase up to 120 days, we will make an even exchange. For items presented for exchange after 120 days from date of purchase, we will allow full value less refinishing fee in trade up for a new item that is 150% of the price of the trade-in. For items presented for exchange after one year from date of purchase, we will allow full value less a refinishing fee in trading up for an item that is 200% of the price of the trade-in. This policy does not apply to watches, special orders, or custom design work. Nor does it apply to Becker’s Jewelers items that have been altered or repaired by another jeweler. Custom jewelry and personalized items are not included in our exchange policy. 

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. This included special orders, custom projects, engravings, and personally made gemstone jewelry.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:
Becker's Jewelers
Burlington
401 S. Gear Avenue
Burlington, IA 52655
(319) 752-3196

Mt Pleasant
123 West Monroe
Mt Pleasant, IA 52641
(319) 385-3722


Becker's Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.